Privacy Policy

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Verify your order and prescription details
• Provide customer support
• Process replacements and exchanges
• Send order and delivery updates
• Improve our products, services and website
• Prevent fraud and misuse
• Maintain business and transaction records
• Send promotional communications where permitted by applicable law

3. Prescription Information

If you purchase prescription eyewear, you may provide prescription information to us for the purpose of preparing your lenses.

You are responsible for providing accurate and current prescription information. LensDock may contact you if clarification or verification is required.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Improve user experience
• Measure advertising and marketing performance

You may be able to control cookies through your browser settings.

5. Sharing of Information

We may share necessary information with trusted service providers, including:

• Courier and logistics partners
• Payment gateway providers
• Website and hosting providers
• Technology and analytics providers
• Customer support/service providers

We share only information reasonably required to provide the relevant service or operate our business.

We do not sell your personal information as a standalone product.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, payment providers or social media platforms. LensDock is not responsible for the privacy practices of those third parties.

You should review their respective privacy policies before providing information.

8. Marketing Communications

If you have provided your contact details, we may contact you regarding orders, services, offers or promotions, subject to applicable law.

You may request to stop promotional communications.

9. Children’s Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

10. Data Retention

We may retain information for as long as reasonably necessary for order processing, customer service, legal, accounting, tax, fraud prevention and other legitimate business purposes.

11. Changes to This Policy

LensDock may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

For privacy-related questions or requests:

By continuing to use the LensDock website, you acknowledge this Privacy Policy.